Refund policy

Holiday Lighting & Creations Return Policy

Return Policy for Pre-Orders All pre-orders are final sale and non-refundable once payment is captured. Because items are manufactured or reserved specifically for your order, we do not accept cancellations, returns, or exchanges for change-of-mind. Returns are strictly accepted only for items that arrive physically damaged or defective. Damaged claims must be submitted with photo proof to info@holidaylightingcreations.com within 7 days of delivery.

Return Policy for In-Stock / Regular Sales For standard, in-stock items (pre-orders excluded), we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. Items purchased before December 15th are eligible for our standard 30-day return policy, provided they are requested within 30 days of delivery.

  • Item Condition: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

  • Return Shipping Costs: If your return is accepted, we will provide a return shipping label, and the cost of the return shipping will be deducted from your final refund amount. Alternatively, you may choose to purchase your own shipping label through a carrier of your choice to ship it back to us.

How to Start a Return (Regular Sales Only) To start a return, contact us at info@holidaylightingcreations.com. Items sent back to us without first requesting a return will not be accepted. Approved returns must be sent to the following address:

Holiday Lighting & Creations

10505 Twilight Vista

Austin, TX 78736

You can always contact us for any return questions at info@holidaylightingcreations.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@holidaylightingcreations.com.